Homeホーム / Insights / Pricing and contracts解説記事 / 料金・契約
How much are you paying for accounts nobody uses?使っていないアカウントに、いくら払っていますか
Deleting a departed employee's account does not lower that month's bill.
A seat (a licence) is the right for 1 person to log in and use the service. Most SaaS vendors bill on the seat count in the contract, so a seat nobody uses is still billed in full. A seat has 3 states — assigned, unassigned, and removed from the contract — and the bill only falls once the seat reaches the 3rd state. Whether an audit works comes down not to how carefully you do it but to when you do it. (Figures are US dollars unless marked in yen; annual billing, excluding tax.)
Deactivating a user and lowering the bill are not the same thing
HubSpot's official help puts it plainly: “Removing a seat from a user unassigns the seat, but you'll continue to be billed for it.” And: “Remove the unassigned seat to adjust billing.”
There are 3 steps. ① Deactivate the user ② Remove the seat that was assigned to them ③ Delete the seat that is now unassigned. The companies that stop at ② are the ones paying the most. ③ cannot be run until ② is done. You can only delete down to the minimum seat count in your contract; that number differs by contract, and we could not find a uniform figure stated on the vendor's own pages. Check your billing screen or your order form.
When does a seat you removed reach the invoice?
| Service | Where to find the last active date | How early you must act to catch the renewal | When it reaches the bill | What deactivation alone buys you | What this means for you |
|---|---|---|---|---|---|
| HubSpot | Settings > Users & Teams, then the dropdown above the user list to filter by Last Logged In. The Seats tab shows seat assignment and the last active date | We could not find a deadline stated on the vendor's own pages. What is stated is that 3 steps are required: ① deactivate ② unassign ③ delete the unassigned seat | The next billing period. The current month's invoice is not adjusted | Nothing. Removing the seat alone leaves the billing in place | Skip 1 step and you keep paying until the next renewal |
| monday.com | The Last Active column in the user management screen | You can schedule it any time up to the renewal date (Administration > Billing, Change team size) | The next renewal date: the following month on monthly billing, the following year on annual billing | Something. A pro-rated credit for the remainder of the term, counted from the day of deactivation, is added to the account and applied when you add users or at renewal (it is not a refund) | The only one of the 3 vendors where acting today lowers what you are due to pay |
| Asana | The Last activity column in the member list in the admin console | 30 days before the renewal date. Written notice by in-app notification or email is required (Subscriber Terms 4.2). These terms apply to orders taking effect on or after August 10, 2026, and an online order counts as an order (1.5). Contracts predating that are stated to switch to the new version at the next renewal date | The renewal date | Nothing. Amounts already paid are, as a rule, not refunded (4.1) | Inside 30 days, the only reduction available starts at the following renewal |
Scroll sideways to see every column
All units follow what each vendor's official help pages and terms stated as of August 2026. Sources at the end.
In the official help for monday.com and Asana, we could not find any feature that automatically deactivates dormant accounts (as of August 2026). These 2 vendors assume a manual audit.
Once seats come in blocks, removing 1 person changes nothing
For a company of 4 users, Asana sells exactly 4 seats (Starter, annual billing at ¥1,200 per 1 user per month, so ¥4,800 a month and ¥57,600 a year; in dollars on the English page, $10.99 and $527.52 a year). monday.com has no 4-seat option — after 3 seats comes 5 (Standard, annual billing at $12 per 1 seat, so $60 a month and $720 a year). You pay $144 in 1 year ($12 × 12 months) for 1 seat nobody sits in.
Seat blocks and what actually leaves the account on annual billing (monday.com Standard, USD, excluding tax, verified August 2026)
$12 per 1 seat per month × number of seats × 12 months (USD, excluding tax, annual billing). monday.com bills seats in groups, with a minimum of 3 seats. Its official support has one article saying “3, 5, 10, 15, 20, 30 seats etc.” and another saying seats start at a minimum of 3 and then ascend in multiples of 5, and we could not find the blocks above 20 seats — whether 25 seats can be chosen, for instance — stated on the vendor's own pages. The 5 bars above use only seat counts that both articles allow. At minimum, 4 seats and 9 seats cannot be chosen. Displayed prices may include a limited-time discount, and we could not find the period it applies to, or the price at renewal, stated on the vendor's own pages. monday.com shows US dollars even on its Japanese-language pages, and we could not find a yen price stated on the vendor's own pages (contracting from Japan adds foreign exchange and payment fees on top). Asana's Japanese-language page is in yen, and Starter is ¥1,200 per 1 user per month on annual billing, excluding tax (Japanese consumption tax is charged on top if the billing address is in Japan). Seats are sold individually at 2, 3, 4 and 5, then in blocks of 5, in blocks of 10 above 30 seats, in blocks of 25 above 100 seats, and in blocks of 50 above 500 seats. Sources: monday.com/pricing, support.monday.com, asana.com/ja/pricing, help.asana.com (verified August 17, 2026)
Sign a 10-seat Standard on annual billing and what leaves the account at signing is not $120 a month but $1,440 for 12 months. Drop 1 person and there is no 9-seat option, so it stays $1,440; only when you fall to 5 seats does it become $720 (a difference of $720 a year).
Start 60 days before renewal, and work in this order
Start 60 days before renewal, and work in this order (deactivation alone does not lower the bill)
Screen names and steps follow what each vendor's official help states. Sources: knowledge.hubspot.com, support.monday.com, help.asana.com (verified August 17, 2026)
All 3 vendors let you see who is not using the product, on the screens in the table. What is not obvious is how many days ahead you have to act for it to reach the bill.
Apply 90 days mechanically and you delete an executive's account
HubSpot's automatic deactivation is available on Starter and above for each Hub, and it is on by default. At the start of each month it identifies users with no activity for more than 90 days, and deactivates them on the last business day of that month. 3 notifications go to super admins in between, and a user who logs in before the deadline avoids it. It runs whether or not you remember switching it on. But deactivation does not stop the billing; stopping it takes ② and ③.
An executive who only reads a report once a quarter is caught by a 90-day line as well. Before deactivating, confirm that the person really is done with the product. 90 days is the number HubSpot uses for its own automation, and we could not find any statement on the other vendors' own pages that they use the same threshold. For the others, draw the line by counting back from your own renewal date.
For some readers, this exercise is pointless
A company sitting exactly at the minimum seat count (3 seats on monday.com, 2 on Asana) has nothing to cut. monday.com has a free plan for up to 2 people, so at 2 people or fewer it is quicker to ask whether the free plan is enough than to try to cut. A company with no departures, where everyone logs in every week, is also done once the renewal date is in the calendar.
So what should you do, and when?
You don't know your renewal date — find that out today and stop there. Where to look is Q1 of the flow chart. Nothing below works until you have it.
You have 60 days or more — put “60 days before renewal” in the calendar and you are done. Cutting today does not lower the bill. monday.com is the exception: if someone is not using it, deactivate them today.
60 to 30 days — this is the real work. Look at the last active dates, list everyone unused for 90 days or more, work out whether subtracting them drops you to the next block, and if it does, ask for the seat reduction. For Asana, 30 days before renewal is the deadline in the terms. The version of the terms that applies switches on your renewal date, so confirm your own deadline in the admin console.
You are inside 30 days — Asana will not make this term. Put the 60-day mark in the calendar for the next one. HubSpot still works if you finish deleting the unassigned seats today, and monday.com if you book the seat reduction today.
You are on monthly billing — the renewal comes every month, and the most you can miss is 1 month. Checking the last active dates at the start of each month is enough.
You do not reach the next block — the amount will not move this term. Do the deactivation anyway. It ends the state where someone who has left can see internal information, and the freed seat is ready for your next hire.
If in doubt — create 1 calendar reminder 60 days before the renewal date. Boiled down, that is the whole of what this article asks you to do.
Sources (verified August 17, 2026)
- HubSpot — the 2 quoted sentences, billing changing only when the unassigned seat is deleted, deletion requiring unassignment first, the minimum commitment, and changes reaching the next billing period → Official KB “Manage billing for seats”
- HubSpot — how to unassign a seat and delete an unassigned seat, and the fields shown under Settings > Users & Teams > Seats → Official KB “Manage seats”
- HubSpot — automatic deactivation of users inactive for 90 days, the Hubs and plans covered, on by default, run on the last business day, the 3 notifications, avoidance by logging in, filtering by Last Logged In → Official KB “Automatically deactivate inactive users”
- monday.com — seats billed in groups, a minimum of 3 seats, “3, 5, 10, 15, 20, 30 seats etc.” → Official support “How does plan pricing work”, Official support “Pricing model adjustment - January 2024”
- monday.com — “start at a minimum of 3 seats, and then ascend in multiples of 5” (this does not agree with the block description in the article above, so the blocks above 20 seats cannot be settled) → Official support “Plans and pricing for monday.com”
- monday.com — seat reductions reaching the bill at renewal, and the operation living in Administration > Billing → Official support “Downgrading your plan”
- monday.com — the pro-rated credit on deactivation and when it is applied → Official support “An easy guide to our pricing”
- monday.com — the Last Active column in the user management screen → Official support “How to manage users on your account”
- monday.com — Standard at $12 per 1 seat (annual billing, USD, excluding tax) and the display of a limited-time discount → monday.com/pricing
- Asana — the Last activity column in the member list in the admin console → Official help “Managing members in an organization”
- Asana — how seats are sold (2, 3, 4 and 5 seats individually, then blocks of 5, blocks of 10 above 30 seats, blocks of 25 above 100 seats, blocks of 50 above 500 seats) → Official help “How to manage your growing Asana subscription”
- Asana — seat reductions and downgrades requiring written notice up to 30 days before renewal (Subscriber Terms 4.2 Subscriptions) / amounts paid being as a rule non-refundable (4.1 Payment) / “Order Form” including online orders (1.5) / applying to orders taking effect on or after August 10, 2026, with existing contracts switching at the next renewal date (Last Updated July 10, 2026) → Asana Subscriber Terms
- Asana — Starter at ¥1,200 per 1 user per month on annual billing and ¥1,475 on monthly billing, Advanced at ¥2,700 on annual billing (excluding tax; Japanese consumption tax is charged on top if the billing address is in Japan) → asana.com/ja/pricing
- Asana — Starter at $10.99 per 1 seat (annual billing, USD, excluding tax; English page) → asana.com/pricing
- Asana — checking billing and seat count on the Billing tab in the admin console → Official help “Billing settings in the admin console”
Items we could not find stated on the vendors' own pages: automatic deactivation of dormant accounts on monday.com and Asana; pro-rated refunds or credits when Asana seats are reduced (the terms say no refunds as a rule); a single figure for HubSpot's minimum committed seats and its deadline for reducing seats; monday.com's yen pricing and its seat blocks above 20 seats; and the period covered by the limited-time discount included in monday.com's displayed prices, and the price at renewal.
退職者のアカウントを消しても、その月の請求は下がりません。
「席（シート、ライセンス）」とは、1人がログインして使う権利のことです。SaaSの多くは契約席数で請求するので、誰も使っていない席でも満額請求されます。席には割り当て済み・未割り当て・契約から削除の3つの状態があり、請求が下がるのは3番目まで進んだときだけです。棚卸しの成否は、作業の丁寧さではなく実施するタイミングで決まります。
無効化と、請求が下がることは別です
HubSpot の公式ヘルプにこうあります。ユーザーから席を外すとその席は未割り当てになりますが、その席の請求は続きます（原文：Removing a seat from a user unassigns the seat, but you'll continue to be billed for it.）。請求を調整するには、その未割り当ての席を削除してください（原文：Remove the unassigned seat to adjust billing.）。
手順は3つです。①ユーザーを無効化する ②割り当てられていた席を外す ③未割り当てになった席を削除する。②で止めている会社が、いちばん多く払っています。③は②が済んでいないと実行できません。削除できるのは契約上の最低席数までで、その数は契約ごとに異なり、公式に一律の記載を確認できませんでした。請求画面か契約書で確認してください。
減らした席が請求に反映されるのは、いつですか
| サービス | 最終アクティブ日はどこで見るか | いつまでに動けば更新日に間に合うか | 請求に反映されるタイミング | 無効化した瞬間の得 | この数字の読み方 |
|---|---|---|---|---|---|
| HubSpot | 設定 > Users & Teams のユーザー一覧上部のドロップダウンで Last Logged In（最終ログイン）による絞り込み。Seats タブに席の割り当て状況と最終アクティブ日 | 締切は公式に記載を確認できませんでした。ただし①無効化 ②割り当て解除 ③未割り当て席の削除の3手順が要る | 次の請求期間。当月の請求書は調整されない | なし。席を外しただけでは請求が続く | 手順を1つ飛ばすと、次の更新まで払い続ける |
| monday.com | ユーザー管理画面の Last Active 列 | 更新日まで予約できる（Administration > Billing の Change team size） | 次回更新日。月払なら翌月、年払なら翌年 | あり。無効化した日から残り期間分が日割りクレジットとしてアカウントに付き、増員時か更新日に充当される（返金ではない） | 3社で唯一、今日動くと支払予定額が減る |
| Asana | 管理コンソールのメンバー一覧の Last activity 列 | 更新日の30日前。アプリ内通知かメールでの書面通知が必要（Subscriber Terms 4.2）。この規約は2026年8月10日以降に発効する注文に適用され、オンライン申込も注文に含まれる（同1.5）。それ以前からの契約は次の更新日に新版へ切り替わると記載 | 更新日 | なし。支払済みの金額は原則として返金されない（同4.1） | 30日を切ると、減らせるのは次の更新から |
※ 横にスクロールすると全項目を確認できます
※単位はいずれも各社公式ヘルプおよび規約の2026年8月時点の記載による。出典は末尾。
※休眠アカウントを自動で無効化する機能は、monday.com と Asana の公式ヘルプ上に記載を確認できませんでした（2026年8月時点）。この2社は手動での棚卸しが前提になります。
席の刻みがあると、1人減らしても金額は変わりません
4人で使う会社の場合、Asana は4席をそのまま買えます（Starter・年払1ユーザー月¥1,200で月¥4,800、年¥57,600。英語ページのドル建てなら$10.99・年$527.52）。monday.com に4席はなく、3席の次は5席です（Standard・年払1席$12で月$60、年$720）。誰も座らない1席のために、1年で$144（$12×12か月）を払うことになります。
席の刻みと、年払で実際に出ていく金額（monday.com Standard・USD・税別・2026年8月確認）
1席$12/月×席数×12か月（USD・税別・年払）。monday.com は席のグループ単位課金で最低3席。公式サポートには「3, 5, 10, 15, 20, 30 seats etc.」と書く記事と「最低3席、以降は5の倍数」と書く記事があり、20席を超える刻み（25席が選べるか）は公式に記載を確認できませんでした。上の5段はどちらの記載でも選べる席数だけで組んでいます。少なくとも4席・9席は選べません。表示価格には期間限定の割引が含まれる場合があり、その適用期間と更新時の価格は公式に記載を確認できませんでした。monday.com は日本語ページでも米ドル表示で、円建ての価格は公式に記載を確認できませんでした（日本から契約する場合は為替と決済手数料が別途）。Asana は日本語ページが円建てで、Starter は年払1ユーザー月¥1,200・税別（請求先が日本国内なら消費税が別途課税）。席は2・3・4・5席が個別に買え、その先が5席刻み、30席超で10席刻み、100席超で25席刻み、500席超で50席刻み。出典：monday.com/pricing、support.monday.com、asana.com/ja/pricing、help.asana.com（2026年8月17日確認）
10席のStandardを年払で契約すると、契約時に出ていくのは月$120ではなく12か月分の$1,440です。1名減らしても9席がないので$1,440のまま、5席まで落ちて初めて$720になります（差は年$720）。
更新日の60日前に、この順でやってください
更新日の60日前に、この順でやってください（無効化だけでは請求は下がりません）
画面名と手順は各社公式ヘルプの記載による。出典：knowledge.hubspot.com、support.monday.com、help.asana.com（2026年8月17日確認）
使っていない人は、3社とも表の画面で分かります。分からないのは、それを何日前までにやれば請求に効くのか、のほうです。
90日を機械的に適用すると、役員のアカウントが消えます
HubSpot の自動無効化は各Hubの Starter 以上で使え、初期状態で有効になっています。毎月初に90日超の無操作ユーザーが特定され、その月の最終営業日に無効化されます。間にスーパー管理者へ3回通知が届き、本人が期日前にログインすれば回避されます。設定した覚えがなくても動いています。ただし無効化されても請求は止まらず、止めるには②と③が要ります。
四半期に一度レポートを見るだけの役員も、90日で切れば対象に入ります。無効化の前に「もう使わない人」かを確認してください。90日は HubSpot が自社の自動化に使う数字で、他社が同じ基準かは公式に記載を確認できませんでした。他社では自社の更新日から逆算して線を引いてください。
この作業をしても意味がない人もいます
契約が最低席数ちょうど（monday.com なら3席、Asana なら2席）の会社は、下げる選択肢がありません。monday.com は2人まで無料プランがあるので、2人以下なら「減らす」より「無料プランで足りるか」を考えるほうが早いです。退職者が出ておらず全員が毎週ログインしている会社も、更新日をカレンダーに入れるだけで終わりです。
結局、いつ何をすればいいか
更新日を知らない — 今日はそれだけ調べて終わりにしてください。場所はフロー図Q1のとおりです。ここが分からないと以下はどれも効きません。
60日以上ある — 「更新日の60日前」でカレンダー登録して終わりです。今日削っても請求は下がりません。ただし monday.com は例外で、使っていない人がいるなら今日無効化してください。
60日〜30日 — 本番です。最終アクティブ日を見て90日以上使っていない人を洗い出し、引いたら次の刻みまで落ちるかを計算し、落ちるなら減席を申し出ます。Asana は更新日の30日前が規約上の締切です。 適用される規約の版は更新日に切り替わるため、自社の締切は管理コンソールで確認してください。
30日を切っている — Asana は今期間に合いません。来期のため60日前でカレンダー登録を。HubSpot は未割り当て席の削除まで、monday.com は減席の予約まで今日中に終わらせれば間に合います。
月払で契約している — 更新日は毎月来て、取り逃しの上限も1か月分です。月初に最終アクティブ日を1回見る習慣にすれば足ります。
次の刻みまで届かない — 金額は今期動きません。それでも無効化はやってください。社外に出た人が社内の情報を見られる状態が終わり、空いた席は次の採用でそのまま使えます。
迷ったら — 更新日の60日前にカレンダー通知を1つ作る。この記事でやることは、突き詰めればそれだけです。
出典（確認日：2026年8月17日）
- HubSpot 引用した英文2文、未割り当て席の削除で初めて請求が変わる、削除は割り当て解除が前提、最低コミット数、変更は次の請求期間に反映 → 公式KB「Manage billing for seats」
- HubSpot 席の割り当て解除・未割り当て席の削除手順、設定 > Users & Teams > Seats タブの表示項目 → 公式KB「Manage seats」
- HubSpot 90日無操作ユーザーの自動無効化、対象Hubとプラン、初期状態で有効、最終営業日に実行、3回の通知、ログインによる回避、Last Logged In での絞り込み → 公式KB「Automatically deactivate inactive users」
- monday.com 席のグループ単位課金、最低3席、「3, 5, 10, 15, 20, 30 seats etc.」 → 公式サポート「How does plan pricing work」、公式サポート「Pricing model adjustment - January 2024」
- monday.com 「start at a minimum of 3 seats, and then ascend in multiples of 5」（上の記事と刻みの記述が一致しないため、20席超の刻みは確定できません） → 公式サポート「Plans and pricing for monday.com」
- monday.com 減席は更新日に反映、Administration > Billing での操作 → 公式サポート「Downgrading your plan」
- monday.com 無効化時の日割りクレジット、充当のタイミング → 公式サポート「An easy guide to our pricing」
- monday.com ユーザー管理画面の Last Active 列 → 公式サポート「How to manage users on your account」
- monday.com Standard 1席$12（年払・USD・税別）、期間限定割引の表示 → monday.com/pricing
- Asana 管理コンソールのメンバー一覧の Last activity 列 → 公式ヘルプ「Managing members in an organization」
- Asana 席の販売単位（2・3・4・5席、以降5席刻み、30席超で10席刻み、100席超で25席刻み、500席超で50席刻み） → 公式ヘルプ「How to manage your growing Asana subscription」
- Asana 減席・ダウングレードは更新日の30日前までに書面通知（Subscriber Terms 4.2 Subscriptions）／支払済み金額は原則返金不可（同 4.1 Payment）／「Order Form」はオンライン申込を含む（同 1.5）／2026年8月10日以降に発効する注文に適用、既存契約は次の更新日に切替（Last Updated 2026年7月10日） → Asana Subscriber Terms
- Asana Starter 年払1ユーザー月¥1,200・月払¥1,475、Advanced 年払¥2,700（税別。請求先が日本国内なら消費税が別途課税） → asana.com/ja/pricing
- Asana Starter 1席$10.99（年払・USD・税別。英語ページ） → asana.com/pricing
- Asana 管理コンソールの Billing タブで請求・席数を確認 → 公式ヘルプ「Billing settings in the admin console」
公式に記載を確認できなかった事項：monday.com・Asana の休眠アカウント自動無効化機能、Asana の減席時の日割り返金・クレジット（規約上は原則返金なし）、HubSpot の最低コミット席数の一律の数値と減席の締切、monday.com の円建て価格および20席を超える席の刻み、monday.com の表示価格に含まれる期間限定割引の適用期間と更新時の価格。